UK orders will usually take 1 - 2 working days to be dispatched, however due to high demand this may be subject to delay. Orders may be dispatched the same day if purchased before 12pm. If made after this time your order will be dispatched the next working day.
We dispatch Monday to Friday - bank holidays excluded. All UK letterbox deliveries are made by Royal Mail 2nd class, and all other deliveries are made using Yodel Xpress or DPD.
FREE UK Delivery (Royal Mail Standard) with all orders over £25
Royal Mail Standard - £2.99
Tracked 48 hours - £4.99
Orders placed before 12pm will be dispatched on the same day delivery. If your order is placed after this time, your order may be delayed. Although we do our best to guarantee next day delivery, our couriers are occasionally met with unexpected delays which are out of our control. In these cases, we will do our best to notify you as soon as possible.
All orders should take 2 - 5 working days from dispatch, unless tracked delivery method is chosen. Orders will be shipped the next working day if placed before 12pm. If placed after 12pm your order will be shipped the following day. During busy periods the despatch of your order may be delayed.
SUMMER TIME DELIVERY
During the summer we reserve the right to delay shipment if the weather is circa 25 degrees over a 2-3 day period to ensure your items arrive in the best possible condition.
Should there not be someone in to accept delivery during working hours, or if Royal Mail or other postal services considers that your order will not fit through the letterbox, a card will be left informing the recipient that they have tried to deliver. They will request that the recipient contacts their local sorting office to arrange collection or to re-deliver at a suitable date.
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collection or re-delivery.
Please note that all letterbox deliveries use Royal Mail 2nd Class which allows us to track if a delivery is made or attempted. We cannot replace products where Royal Mail has confirmed a delivery.
Customers in Europe and Rest of the World: Orders up to 2kg (gross weight) are sent using Royal Mail International Signed For, and shipping costs are calculated accordingly.
Due Brexit we have had to temporarily stop shipping outside the UK. Please email us at firstname.lastname@example.org if you wish to get your order shipped elsewhere and we can assist you that way. We hope to be able to do full international shipping again very soon!
Orders to the USA and Canada are charged £25 for postage and to Europe £20.
In the rare case that there is an issue with your order, please contact email@example.com and we will either arrange for a replacement product to be sent out to you, or issue you with a refund in 3 - 5 working days. We are unable to accept returns or exchanges other than in the case of damaged or faulty goods.