Terms & Conditions
Security & Privacy
When making payment you will be transferred automatically to secure pages and your payments processed through our secure site to process your payment transaction safely and securely. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment.
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party.
Our Products and Nuts
All Seed and Bean products are made in an environment where nuts and milk are present and therefore all our products may contain traces of milk and nuts.
All transactions will be carried out In GBP.
All payments are processed by PayPal to ensure that you enjoy maximum security and peace of mind when making payment online.
We accept the following credit/debit cards:
All prices quoted include 20.00% VAT.
Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the cardholder. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment.
You may cancel your order at any time up until 3.00 pm on the requested day of dispatch. Should you wish to cancel your order please contact our customer services on+44 (0)1536 266 686.
This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, The Organic Seed and Bean Company Ltd. reserves the right to decline orders which cannot be fulfilled on the basis outlined in this document.
UK orders will be dispatched at the latest by close of business next day. Next day delivery will be dispatched the same day if purchased before 12pm. If made after this time it will be dispatched the next day.
We dispatch Monday to Friday - bank holidays excluded. All UK deliveries are made by Royal Mail 2nd class postal service unless 1st class is stated. You should allow 2 – 3 working days for delivery.
Should there not be someone in to accept delivery during working hours or if the Royal Mail considers that your order will not fit through the letter box a card will be left informing the recipient that they have tried to deliver. They will request that the recipient contacts their local sorting office to arrange collection or to re-deliver at a suitable date.
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collection or re-delivery.
Customers in Europe and Rest of the World: Orders up to 2kg (gross weight) are sent using Royal Mail International Signed For, and shipping costs are calculated accordingly.
Returns Policy & Guarantee
We guarantee your satisfaction.
Returns should be sent to the address below
1 Brunel Court
If returning goods please obtain a proof of posting from your delivery service provider. Without this we cannot be responsible for any items that fail to reach us.
All of our products come with a no fuss guarantee.
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm The Organic Seed and Bean Company Ltd. or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. The Organic Seed and Bean Company Ltd. own the copyright in all materials on this site.
All contents and information on this site including without limitation text, graphic and images, is the property of The Organic Seed and Bean Company Ltd. or the property of their respective owners and is protected by United Kingdom copyright laws.
Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address listed below All notices from us to you will be displayed on our website from time to time.
Events beyond our control
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Please contact us at the details below:
The Organic Seed and Bean Company Ltd.
1 Brunel Court, Brunel Road
Earlstrees Industrial Estate
Phone: +44 (0)1536 266 686